Frequently Asked Questions
All orders will be hand packed for you by our USPA Tower Shop Manager. We appreciate if you shop smart and only buy what you need to help us maximize our time to fill everyones orders.
Orders will be filled once a week on Wednesdays. You will be notified when it is ready. Please note your cell number at checkout.
Delivery Options:
1. Merchandise can be sent home with your son. Lower School will be delivered to the classroom. Middle School students will pick it up from Mrs. Klein at the main tower doors.
2. If you would prefer to pick-up on your own, select This is a Gift during checkout and your items will be left with Mrs. Klein. Mrs. Klein is available from 8:00 AM - 4:00 PM. at the main tower doors.
COMMON FAQ'S:
Q: Can I order and pick-up on the same day?
A: The store manager may need up to 48-hours to fill the order. Your order may be able to be delivered directly to your son. If you would prefer to pick up yourself, please include your cell phone number and note that in check out. You will receive a text when your order is ready for pick-up.
Q: Can my items be shipped?
A: I’m sorry, we are volunteers and unable to provide that service. Pick-up/delivery to your son in school only.
Q: Can I cancel or change my order?
A: The system processes the items as soon as the order is placed. Therefore, we are unable to cancel or make changes.
Q: Can I exchange my order?
A: We are unable to answer the question at this time. It will depend on stock availability.
Q: How do I return my order?
A: Please contact the Tower Shop manager if you need to discuss a return.
Q: If an item is sold out, can I place an order?
A: Unfortunately, once items are sold out, they are no longer in stock and we will not be reordering. Some items are limited to begin with, because they have been in the store longer than others.
Q: What size should I buy my child?
A: Buying bigger is always better. They can wear it next year!
The merchandise is purchased from different vendors and each one is slightly different, but generally speaking an XS is a 5-6. Small 7-8, Medium 9-10, Large 12-14 and XL 14-16.
Q: Do you carry adult sizes?
A: Yes and No. The Tower Shop has limited stock, If we do not have what you are looking for, please log on to the upper school’s online store at prepshoponline.com
Q: My son needs a new House Shirt?
A: No problem! To order a new house shirt for your son you can either fill out the online order form or email Joy Klein at JKlein@us.edu. Purchases will be charged to your school account.
Available in both short and long sleeves sizes SM-XL.
If you choose to email Joy please include the following information:
- Students First and Last Name
- Grade
- Teacher or Sponsor’s Name
- House
- Size of Shirt
- Youth or Adult
- Short Sleeve or Long Sleeve
Q: My son needs a new Tie?
A: The Tower Shop will have ties in stock. However, please plan ahead as we have limited shop hours.